Our Core Values

Quality is at the heart of what we do. We are dedicated to maintaining the highest standards of manufacturing and producing high-quality medicines. At a profit if we can, but always high quality.

We hold ourselves to a high standard of accountability and integrity, being a trustworthy partner to our EU and Chinese customers and working openly with the regulatory authorities. We are honest with ourselves and others about our mistakes and deficiencies.

We aim to provide excellent service to our customers and partners. Our business is about supply and we should deliver our products and services in full, on time, every time. Where we can’t do something, we inform our customers as early as possible and look for a solution.

We have a responsibility to patients to maintain supply of their medicines. We have a responsibility to our employees to provide job security, fulfilment, opportunities for progression and a safe and pleasant working environment. We have a responsibility to our shareholders to protect their investment and provide a return. We have a responsibility towards the environment and to minimise our impact.

We prioritise good decision-making and seek to overcome challenges with new ideas. Although we are a generic company, we seek to innovate to improve our products and services. We work to get the maximum results from the resources we have.

We always remember that the products we make heal the sick. Compassion for the patients we serve must be a foundation for all our actions. We try to understand the perspectives of the customers we serve and the employees with whom we work.

Our goal is to become the leading independent Chinese medicine supplier. We will expand the range of dosage forms we supply and the markets we serve. We are not afraid to try new technologies and develop new products.

We strive to develop an open and just company culture, valuing communication at all levels. We recognise the cultural differences between China and the countries where our customers operate and our patients reside and we are open to different ways of doing things.